Letting someone into your home is an act of trust, and we honor that trust with every visit.
Our approach was inspired by something simple but rare: that feeling you get when you walk into a luxury hotel room. Everything in place. Everything calm. You take a breath… and instantly feel at ease.
That’s what we aim to bring to your home. Cleanliness, yes, but also calm, clarity, and the quiet confidence of knowing you're cared for.
These guidelines were created to help ensure your experience is just as smooth and refreshing as the space we leave behind.
Who We Are
To us, a clean home isn’t just about appearance, it’s about balance, comfort, and emotional well-being. That’s why we created our Self-Care Cleaning Protocol, inspired by five-star hospitality standards and designed to make your home feel like a peaceful, elevated experience.
Clarity and trust in every interaction
Trained, insured, and reliable professionals
Consistent, detailed cleaning
A sincere commitment to your satisfaction
Standard Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning
Office & Post-Construction Cleaning
Office Hours: Monday–Friday, 8:00 AM – 5:00 PM
Cleaning Appointments: Monday–Friday, 8:00 AM – 5:00 PM
Weekend appointments may be available upon request.
For the first appointment of the day: our team
arrives at the exact time scheduled.
For all other appointments: we provide a one-hour
arrival window to allow flexibility for traffic and
variations in service.
If there’s ever a delay, we’ll let you know right away.
Clean Satisfaction
We want you to love every cleaning service. Here’s how you can help us deliver the best results:
Keep surfaces clear and
tidy before we arrive
Avoid using rooms that
are being cleaned
Let floors dry fully before
walking on them
Secure delicate or
sentimental items
Keep pets and children
safely away from
cleaning areas
If you have special requests, let us know before your
cleaning day, we’ll personalize accordingly.
If we arrive and the home differs from what was described — more rooms,
larger space, or requiring deeper cleaning — we’ll notify you before proceeding.
We do not service hoarding situations. We reserve the right to adjust the service
scope or pricing if the condition of the space is different from the booking.
You’ll never be charged without your knowledge or consent.
Fairness and transparency are our priorities for
both our clients and our team.
We understand that plans change. Please give us at
least 24 business hours’ notice to cancel or reschedule your appointment.
Less than 24-hour notice: 50% of service fee
applies
No access upon arrival: 50% of service fee applies
Emergencies: handled with empathy and
flexibility
This policy ensures fair scheduling and compensation for our team.
Most clients choose to provide a door code or spare key for convenience.
All access details are stored securely and used only by authorized staff.
If we are unable to enter due to lack of access, a 50% service fee will apply.
If your location doesn’t offer free parking, any parking fees paid by our team will be added to your final invoice.
Please ensure parking is available nearby so your cleaning can begin on time.
We bring all the tools and products needed for your cleaning, including vacuums, mops, and disinfectants.
We kindly ask that you provide:
Trash bags
Paper towels
If you prefer we use your own products (such as eco-friendly or scent-free options), let us know in advance.
Please note: Amanda’s Maid is not responsible for
damage or results caused by client-provided products.
Pets
To keep everyone safe and stress-free:
Secure pets during cleaning
Let us know if they’re anxious or reactive
Share any special care instructions
We treat every pet with kindness and respect.
Team Care
To protect our team’s health and safety, our cleaners:
Don’t lift anything over 20 lbs
Don’t climb higher than a
two-step stool
Don’t move heavy furniture
or appliances
Don’t handle hazardous materials,
mold, or infestations
We do use extension tools for high and hard-to-reach areas when possible.
Payment is due on the day of service.
You’ll receive an invoice via text or email with a secure payment link.
Credit & debit cards
ACH transfers (for recurring clients)
We do not accept cash or personal checks.
Your satisfaction means everything to us.
If something wasn’t cleaned to your expectations, please contact us within 48 hours and include photos when possible. We’ll gladly return to re-clean the specific areas at no extra charge.
Requests made after this time period are not eligible for re-cleaning, and full payment will be required.
Your Privacy
To ensure quality control, our team may take before-and-after photos of cleaned areas.
These images are used internally and never include personal or identifying details.
With your permission, some photos may be used for marketing. You can opt out at any time.
Open Communication
We believe great service is built on clear communication. If something didn’t go as expected, please reach out, we’ll make it right.
Contact us within 24 hours of your cleaning
Briefly describe the situation and include photos, if needed
We’ll schedule a follow-up or re-clean as soon as possible
Your feedback helps us grow and serve you better.
Team Protection
We invest in training and supporting every member of our team.
To protect our people and our clients, please do not hire Amanda’s Maid employees directly during or within 12 months of their employment.
Violating this policy results in a $5,000 placement fee.All services must be contracted through Amanda’s Maid LLC.
Time Back
Thank you for allowing Amanda’s Maid into your home, and into your life.
We don’t take this lightly. Every sweep, every surface, every quiet final touch is done with care, not just to clean your space, but to give you back something even more valuable: your peace, your time, and that incredible feeling of stepping into a place that feels fully yours.
Charlotte, NC 28226
Not just clean.
Resort clean.
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